Refund policy

Returns, Replacements & Refund Policy

At House of Wit, every product is made to order, specially for you. Because of this, we do not offer returns or exchanges for incorrect size selection, change of mind, or personal preferences.

Please review the size chart carefully before placing your order.

Replacement Eligibility

We offer replacements only in the following cases:

The product received is damaged.
The product received is defective.
You received the wrong product.

To request a replacement, please contact us within 48 hours of receiving your order at support@houseofwit.in.

Mandatory Unboxing Video

To be eligible for a replacement, you must record a clear, continuous unboxing video from the moment the sealed package is opened.

The video must clearly show:

The sealed package before opening.
The unpacking process.
The issue with the product.

Claims submitted without an unboxing video may not be accepted.

How to Request a Replacement

Email us at support@houseofwit.in within 48 hours of delivery.
Share your order number, issue details, photographs (if applicable), and the unboxing video.
Our team will review your request.
If approved, we will arrange a replacement at no additional cost.

Items sent back without prior approval will not be accepted.

Exchanges

We do not offer exchanges for:

Incorrect size ordered by the customer.
Change of mind.
Personal preference regarding fit, color, or design.

If your item qualifies under our damaged, defective, or incorrect product policy, we will provide a replacement instead.

Refunds

Refunds are generally not offered because all products are printed on demand.

Refunds may only be considered in exceptional circumstances where:

A replacement cannot be provided.
The order cannot be fulfilled due to an issue on our end.

If approved, refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

Products ordered in the wrong size.
Customized or personalized products.
Sale or discounted items.
Gift cards.
Products showing signs of use, washing, or damage caused after delivery.

Damaged During Transit

If your package appears visibly damaged upon delivery, please record the condition of the package and contact us immediately at support@houseofwit.in.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers may have the right to cancel or return their order within 14 days of receipt, subject to applicable consumer protection laws.

To qualify, the item must be: